Bodyshop Reception Specialist

***** A Bit About Us:
With 30 glorious years of stellar service in the industry, we pride ourselves on an unmatched reputation. We are immensely proud to have been BS10125 accredited for the past 16 years. Our portfolio boasts manufacturer approvals from giants such as Ford, Toyota, Lexus, Kia, Nissan, Suzuki, Mazda, Citroen, Peugeot, DS, Vauxhall, Alfa Romeo, Fiat, Abarth, Renault, Dacia, and Hyundai—with more on the horizon! At D Walton Ltd, we strongly support continuous learning and growth. We heavily fund and promote training, encouraging our team to partake in numerous courses available through our manufacturer and industry partners, ensuring you can always elevate your skill set and qualifications.

**** About the Role:
*Annual Earnings Exceeding £28,000.00!*
We offer a monthly paid salary, complete with an uncapped bonus that can be attained through Upsell opportunities, 5-Star Google Reviews, and retaining Retail Business. Unlike the overly ambitious and often unattainable promises of large corporate bodyshops, at Walton's, we represent a family-run business sincerely committed to our team. We aim for you to bring home substantial earnings! With a standard 40-hour workweek, Monday to Friday, your potential here is limitless.

***** Job Purpose:
- Ensure the efficient running of the Reception while promoting the company's image.
- Handle customer queries and complaints in an efficient and caring manner to promote good customer relations.
- Answer incoming telephone calls.
- Administer individual Work Provider requirements, including Management Systems, Work Provider Portals, Internal Reporting & Customer Requirements.
- Ensure customers are fully aware of any financial liabilities they are responsible for before repairs commence.
- Control the Courtesy Car Fleet.
- Manage the Driver Team, including transport logistics and ensuring consistent adherence to vehicle check-in systems for Customer & Courtesy Cars.
- Accurately record new bookings and maintain the booking record.
- Conduct vehicle checks on Customer and Courtesy Vehicles upon arrival for repair and upon completion.
- Assist in customer communication throughout the repair cycle, including updates on repair progress, parts delays, and technical delays.
- Inform customers when repairs are completed, making arrangements for collection or delivery, including all relevant administration.
- Present invoices for payment by customers and ensure all payments are made in accordance with the company's financial policies regarding credit, discounts, cheques, and credit cards.
- Take payments from customers.

***** Excited to join the Walton's family and elevate your career? Apply now and start your journey with a team that truly values your skill and dedication *****